How do I know if my order has been accepted?
You will receive an ORDER RECEIVED email containing the details of your order, the amount of your order plus the shipping and handling fees. The note will also contain details on how to pay for your order.
When will I receive my order? How will I be informed of the progress of my order?
Once payment has been made, check the status of your order on your My Account page. If the status is PROCESSING, it means we have already received your payment. Once the order is ready for dispatch, the Courier will pick-up the parcel and will deliver your order in 1-2 days’ time for local online orders (please allow more than 2 days lead-time for international orders). Your order status will be updated to COMPLETED on your My Account page once we have shipped your order.
For payments made thru bank deposit/transfer, you may email us directly at firstname.lastname@example.org and attach a scanned copy of your deposit slip in your email.
We will also notify you immediately should there be delays or any changes in the shipment.
Can I still change or cancel my order?
Before placing your order, please make sure you’ve checked everything you need. You can still change or cancel your order as long as you haven’t made your payments yet. For any order changes or cancellations, email us directly at email@example.com. Please include your Order Number (found on your Order Received email) in your order change or cancellation email.
However, once the status of your order is PROCESSING (meaning, you’ve already paid for it), we can no longer change or cancel the order since the order is already processed and in transit.
What if the book I ordered is out of stock?
We will notify you immediately via email if the books you ordered are no longer available or out of stock.
What are the available modes of payment?
We are currently accepting payments thru bank transfer/deposit and cash transfer via Metrobank, Western Union, LBC. Palawan Express Pera Padala, and Paypal.
Is there a limit to the quantity of books we can order? What if we want to order books beyond the limit?
For Local buyers, the maximum order is 20 pieces. For orders more than 20 pieces, or if you’re ordering from outside the Philippines, email firstname.lastname@example.org.